select your model:

Services FAQ

Q. What is your re-manufacturing process?


  •  We use state of the art custom built computerized testing software along with our own custom made hardware to test hundreds of modules individually in a temperature controlled environment .
  • Modules are given a score based on their relative Capacity x Resistance and C rating. 
  • Modules that score within an except-able range of each other are placed in the same pack. This insures that the Modules are properly balanced. 
  • We then connect all the modules together using our refurbished nickel plated bus-bars . 
  • The bus-bar is secured using brand new stainless steel corrosion free nuts. 
  • The battery is then placed on a simulator that runs the pack thru the most strenuous conditions it would face in the real world (engine fail to start or running the car in neutral) taking the pack from almost full charge to the brink of full discharge, the car only runs your pack between 40%-80% State Of Charge (SOC) we run it between 10%-90% SOC. 
  • Voltages are graphed thru-out this process and monitored live to find any irregularities in real time and stored in out data bank. 
  • Only after passing all of these tests is a pack given a unique serial number and sent out to a customer.  
  • This process takes about 20 hours per Battery.

Q. What does Balanced mean?

A. First off, balanced does NOT mean that all of the modules have the same voltage (IE.. charging those with low voltage). The modules in a healthy pack will always vary slightly within an except-able range. Balanced means starting with hundreds of modules and finding matching units that score similarly on a Capacity x Resistance x C rating tests 

Q. How do you ship these batteries?

A. We ship our batteries in a re-usable specially made pallet via FedEx Ground.Shipping is between $180 and $270 round trip within the US 48. This price includes a pre-paid return label to ship the core back with.


Q. I don't want to install the battery, can you install it for me?

A. If you bring the car to our Hawthorne NJ shop we can install it for an additional $100-$300 depending on the model. If you don't live close by we have installers throughout the US that can install it for you.... call for details.

Q. Do I have to pay a core charge? how does that work?

A. As all of our sales are for replacement only. we charge a $400 refundable core charge when we ship a battery without receiving a core first. If you were to send us your battery first this would not be necessary. All core charges are refunded back via pay-pal upon receipt of your core.

Q. Why do you want my old battery?

A. We need your old batteries parts to build packs for future clients. If you want to keep your old battery you will need to pay a $400 core charge.

CLICK HERE for Free instructions to remove the HV Hybrid Battery from you Prius.

Q. How long does it take to remove the Prius HV Battery

For an average DIY'er it should take about an hour and a half to get the battery out.All you need is a 10mm and 12mm ratchet! We have FREE INSTRUCTIONS for removing the Hybrid battery from your Prius CLICK HERE

Q. My car can't be driven, can you come to me and replace my battery?

A. Yes, we can repair your car in your driveway (weather and distance permitting) at a significant savings compared to calling a tow truck. call for details

Q. How do I know that my battery is failing?

A. We always suggest getting your car diagnosed at a dealer or competent mechanic. When the battery fails several lights will turn on on the dashboard. you will normally see a red triangle and turtle light. Also the engine will be working more then usual and the battery-cooling fan will be running at high speed constantly. he battery SOC indicator may go from full bars to one and back again rapidly. The car may also not go into reverse. In a catastrophic failure the car may not start all-together (although this may have a range of other causes). The car computer will let of a range of codes all relating to the battery p3000,p3006 and p3011-p3029 are the more common ones. Codes such as P0A80 can also be caused by a discharged or faulty 12v battery and this should be ruled out with a load test on the 12v battery. 

Q. What is the warranty on your re-manufactured batteries?

A. Our warranty covers the repair or replacement of your battery in our Hawthorne NJ facility for the time specified for that specific model. We also may offer to ship out a specific part if you want to replace it on your own. This warranty does not cover shipping of the battery to and from our location unless noted otherwise in the description. check each description for more information.

Q. Are these batteries as good as a new pack from the dealer?

A. Some of our products are even better then dealership. A generation 1 pack using  gen 1.5 ,2 or 3 modules has a distinct over a dealership pack that is built with the original gen 1 modules.  

Q. I would like to buy a working Prius.Does your company sell complete cars?

A. We have several Prius's in stock for sale. These cars all come with our standard 12 month warranty on the battery.

Click on the HYBRID VEHICLES page for more information.

Q. How can I pay for my Hybrid Battery?

A. All major credit cards excepted, cash and check accepted for local pickup also.

Q. I have an extra Prius Battery that I don't need, would you buy it?

A. Yes!!! We offer top dollar for your battery even if you haven't bought a replacement from us. We even pick up!!!
Give us a call for more information @ 845-367-2091

Q. I don't want to fix my Prius, would you be interested in buying it as is?

A. Yes!!! We would offer top dollar for your broken Prius.
Give us a call for more information @ 845-367-2091

Q. Do you ship to Hawaii or Alaska?

A. Yes!!! we can ship our batteries as rebuild kits in 3-4 USPS flat rate boxes. shipping is about $150 round trip.

These kits requires you to open up you old battery and remove all the modules and replace them with ours. Alternatively shipping a complete battery in one piece is $800 round trip. As of 8-15-2018 we have sold 34 batteries to Hawaii and 16 to Alaska. People out there are very friendly and may be able to help you with installation if you happen to live nearby.

Q. How long will it take me to receive my battery?

A. Refer to the Map below for approximate delivery times. All orders placed after 2:30 pm EST will ship out the next Business day.

Your SEO optimized title